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In this talk, we will explore why and how we are working toward our vision: we envision a future where screens are no longer necessary. In hotels, screens should be redundant. True hospitality thrives on human-to-human interaction, with guest service at its core. We are dedicated to designing solutions that require minimal interaction—only when necessary for making decisions or taking action. This is the essence of User Disengagement. How will we achieve this? It is a long journey, but we are heading in the right direction.
Juan, VP of Design at Mews, draws on 20+ years of experience scaling global design teams across sectors like Advertising, Learning, OSS, Public Sector, Hospitality, etc. With a strong record in Europe and the US, he excels in recruiting and nurturing top designers. Juan leads a remote A-team of 70 designers, covering (Research, Product, Content, Service Design, Design System, etc), prioritizing innovation and Unreasonable Quality. Juan’s goal at Mews is to transform Hospitality through User Disengagement, providing unmatched experiences.